Rising fuel costs and overburdened support personnel affect service providers across the globe.

ClearVision enables you to remotely see and manage the subscriber’s gateway along with other devices in the home or office network. A support call that used to require a site visit or take considerable time over the phone to resolve can now be handled remotely in a fraction of the time. Customer support can instantly observe if a subscriber’s computer or other network device is connected to the gateway, if disconnected the support call can be focused on establishing basic connectivity. If the gateway requires updated firmware or configuration changes (e.g. WiFi, IPTV, firewalls, or other services) the support representative can take action remotely without requiring any involvement from the subscriber.

See and manage your IPTV set-top boxes with TR-135 support. Take advantage of new capabilities like statistics and monitoring information to assist in decision making and IPTV optimizations.

By leveraging TR-069 you are able to remotely configure Ethernet ports on the gateway to accommodate any number of IPTV set-top boxes offering greater deployment flexibility. When a subscriber requests another set-top box for a new TV you can simply mail the equipment to them and provision the gateway in advance. If the subscriber downgrades from IPTV to an Internet only plan you can change the Ethernet ports on the gateway as appropriate. Gateway statistics such as throughput, errors, and retransmissions help you to be proactive and troubleshoot IPTV.

Monetize the subscriber’s broadband connection and stay in front of the competition.

New data services such as Managed WiFi, Managed Firewall, Content Filtering, and Internet Time Blocking can be remotely activated on the gateway and are simple to support. In a matter of seconds either the subscriber or support personnel can setup the various services as the situation requires. With UDM™ (Universal Device Management) you can see and manage any device in the home network that has a web interface enabling you to offer new support capabilities for devices such as WAPs (Wireless Access Points) and home monitoring solutions. Support for TR-104 and TR-140 enables you to manage IP Phones and NAS (Network Attached Storage) devices further expanding your services portfolio. With more and more services on the way, ClearVision enables you to remain profitable and competitive.

Fewer truck rolls and shorter support calls resonate loudly with service providers and subscribers alike.

New ‘sticky’ data and home networking services help you retain your current subscribers while attracting new ones. Connect and Surf^® and ClearVision work together to automate subscriber activation freeing your customers from entering technical information that is confusing and of little significance to them. Connect and Surf^® eliminates gateway preprovisioning of subscriber credentials (e.g. PPPoE and PPPoA), Internet connectivity, IPTV, or any other service that you wish to deploy. If the gateway ever returns to factory defaults ClearVision will restore the configuration information so that the subscriber can get back on-line quickly with all of their devices and services working as expected. If the gateway is ever physically damaged you can mail the subscriber a replacement gateway and again ClearVision will restore all of the configuration information effectively cloning the gateway.

It’s about choices – not mandates. By taking a standards-based approach to device management we are able to offer you new possibilities in broadband deployments without requiring you to procure proprietary gateways or networking devices.

The ClearAccess Advanced Data Services can be applied to any device that utilizes Internet access (e.g. PCs, Gaming Consoles, iPhones, and more). UDM™ enables you to offer and support thousands of home networking devices. When you combine these offerings with the Broadband Forum’s standards such as TR-098 (gateways), TR-135 (set-top boxes), TR-104 (IP Phones), and TR-140 (NAS devices) you will quickly be in a position to See More, Do More, Be More™.